Terms of Service

These terms and conditions govern all orders placed with Dubai Pool Tables. By placing an order, the client agrees to these terms.

1. Production Time & Order Cancellation

  • Custom-Made Products: All our products are custom-made to order. Production and shipping time estimates provided are approximate. While we strive to meet all deadlines, situations may arise where manufacturing, international shipping, or customs clearance requires more time than anticipated.

  • No Cancellations or Refunds: Once an order is initiated with the required deposit, it is sent to production. Due to the custom nature of each item, we are unable to cancel the order or provide a refund. Dubai Pool Tables will not offer discounts or accept cancellations in the event of production or shipping delays. We prioritize producing your table to the highest quality standard, which sometimes requires additional time.

2. Installation Difficulty & Additional Charges

  • Client Disclosure: Quotations for installation are based on a standard delivery with clear, ground-floor access. The client must disclose any potential difficulties prior to quotation, including but not limited to:

    • Multiple flights of stairs (up or down)

    • Narrow hallways or tight corners

    • Use of elevators

    • Any other access restrictions.

  • Liability for Additional Costs: Pool table slates are extremely heavy. If our installation team arrives and discovers undisclosed access challenges, any additional charges for labor or specialized equipment required will be the sole responsibility of the client.

3. Damaged Items

  • Immediate Notification Required: The client or their representative must inspect the items upon delivery. Any damage to any part of the product must be notified to us in writing immediately, before the installation begins.

  • Resolution Process: If a part of the table structure is found to be damaged, the installation will be postponed. We will replace any damaged or defective part(s) at our cost. Once the replacement parts are received, the installation will be rescheduled. The original accepted quotation covers one (1) installation charge only.

  • No Unauthorized Repairs: The client must not attempt to repair any item themselves or hire a third party to do so. Any unauthorized repair work will immediately void all manufacturer product warranties. Dubai Pool Tables will not, under any circumstance, be responsible for or credit back any repair charges initiated by the buyer without prior written approval from us.

4. Delivery & Site Readiness

  • Delivery Process: Tables are shipped to a local logistics partner in the UAE. Our professional installers will then coordinate with you to deliver and install the table at your location, typically on the same day.

  • Payment and Storage: The product will be held at its point of origin until the client confirms in writing that the installation site is ready. The full outstanding balance for the product must be paid once it is completed at the factory. If payment is not made, or if the client delays the delivery schedule, storage charges will be incurred at the client's expense.

  • Site Preparation:

    • All flooring, carpeting, and painting must be completed prior to our team's arrival.

    • All electrical work, including the installation of lighting fixtures over the table area, must be completed either before or after our installation, at the client's discretion and responsibility. Our team does not perform electrical work.

    • If our team arrives at the client's request and the location is not ready, the client will be responsible for all resulting charges, including storage, re-delivery, and labor costs.

5. Product Warranty

  • Our pool tables come with a lifetime warranty against manufacturer defects.

  • This warranty does not cover:

    • Normal wear and tear from daily use.

    • Damage caused by misuse, negligence, or accident.

    • Any issues arising from installation or repair work performed by non-authorized personnel.

6. Price Quotation Validity

  • Written price quotations are valid until the specified acceptance deadline. Dubai Pool Tables reserves the right to adjust pricing after this date to reflect any increases in product, manufacturing, or shipping costs.

7. Professional Installation

  • Mandatory Requirement: To ensure the quality, integrity, and longevity of your investment, professional installation by our approved and certified installers is required.

  • Warranty Condition: The product warranty is valid only if the table is installed by our recommended installers. This is a standard industry practice to guarantee the product is assembled and leveled to manufacturer specifications.

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