Refund & Return Policy

This policy outlines the terms related to refunds, returns, and installation for all products purchased from Dubai Pool Tables. We encourage clients to read this policy carefully before placing an order.
1. All Sales Are Final
Due to the specialized and often custom-ordered nature of our products, all sales are final. Returns and exchanges are not accepted.
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Exception for Defects or Warranty: This policy does not affect your rights in cases of manufacturing defects or issues covered under the product's warranty. Should a product have a defect, we will address it in accordance with our warranty terms and the consumer protection laws of the United Arab Emirates.
2. Installation Services & Guarantees
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Lighting Fixtures: For insurance and safety liability reasons, our installation mechanics do not mount lighting fixtures or perform any electrical work. We strongly recommend that clients hire a qualified and licensed electrician for such installations.
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Pool Table Leveling: Our team guarantees that your pool table will be perfectly level at the time installation is complete. Please note that buildings and floors can settle over time. Any subsequent re-leveling required due to the settling of your floor is not covered by the initial installation service and will be subject to additional service trip costs.
3. Production & Delivery Delays
Upon placing an order, the client understands that there may be unexpected and/or uncontrollable delays in production or shipping (e.g., manufacturing backlogs, international shipping delays, customs clearance). While Dubai Pool Tables will always strive to meet estimated timelines and keep you informed, we are not liable for delays beyond our direct control.
4. Delivery & Installation Costs
Costs quoted for delivery and installation are based on standard access and the site conditions as described by the client. These costs are subject to change if new information regarding the worksite is identified or if conditions on-site differ from those initially described. Examples include, but are not limited to:
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Unexpected flights of stairs or difficult access points.
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The need for specialized moving equipment.
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Site not being ready or accessible at the scheduled time.
Any potential additional charges will be discussed with the client before the work proceeds.
5. Governing Law
This policy and all transactions with Dubai Pool Tables are governed by the laws of the United Arab Emirates.
For any questions or clarification regarding our Refund & Return Policy, please contact us directly.